Do you want to learn more about your client's preferences, pain points, and expectations? Acaboom's Surveys feature enables you to gather valuable information that helps you maximize the effectiveness of your appointments. By understanding your clients' needs and tailoring your service accordingly, you significantly increase your chances of winning their instructions and building stronger relationships. You can add surveys to pre-appointment presentations, or proposals for after the market appraisal.
In one slide, a series of questions can be asked and a recipient can respond – with the answers being emailed to the valuer and/or a 3rd party for insights on the move.
You can add our ‘not yet viewed’ reminder for surveys too – allowing even more chances for engagement.
Not using this feature?
If you're not adding in surveys, you may be missing out on valuable insights that can enhance your market appraisals and client interactions. Surveys provide a platform for clients to ask questions, express their pain points, and highlight areas of importance for the upcoming appointment. By not utilizing this tool, you're potentially overlooking opportunities to understand your clients better and deliver a service that exceeds their expectations.
Key benefits:
By incorporating surveys into your process, you gain a deeper understanding of your clients' preferences and expectations. This knowledge allows you to customize the market appraisal experience to meet their specific needs. By demonstrating your willingness to listen and adapt, you build trust and establish a stronger relationship with your clients, increasing the likelihood of winning their instructions.
Surveys help you cut down on wasted time during market appraisals by providing a clear focus. By gathering information in advance, you can enter the appointment well-prepared and address the specific areas of importance to the client. This efficiency not only enhances the client's experience but also showcases your professionalism and attention to detail.
Surveys enable you to keep in touch with clients even when appointments are a few weeks away. By sending a survey before the appointment, you maintain engagement and establish ongoing communication. This helps to foster a sense of anticipation and demonstrates your commitment to delivering a personalised and exceptional service.