To ensure the best experience with our mobile app, we’ve outlined the supported device specifications. Please review these requirements to confirm your device is compatible.
Supported Devices and Operating Systems
1. Operating System
Android Version: Devices running Android 12 or higher are supported.
Apple version: Devices running iOS 14 or higher are supported
Ensure your device is up-to-date with the latest version of the operative system.
Devices running older versions may not be compatible with all features of the app.
2. Manufacturer Support
Devices must still be supported by their manufacturers to ensure compatibility with security updates and hardware reliability.
Unsupported Devices:
If a manufacturer has discontinued support for your device, our app will no longer support it.
3. Exclusions
No Huawei Devices: Due to compatibility issues and manufacturer restrictions, Huawei devices are not supported.
Screen Size Recommendations for Presenting at the Property:
Our app is designed for an optimal user experience across a variety of screen sizes. For the best presentation:
Preferred Screen Size: Devices with a 10-inch screen or larger are ideal for viewing and interacting with the app at the property.
Aspect Ratio: A minimum of 16:9 aspect ratio is recommended for a balanced display.
While smaller screens can be used for the app on the mobile, a smaller screen on a tablet might result in reduced usability and viewing quality.
Future Updates
As technology evolves, so do our app requirements. Always ensure:
Your device meets the minimum requirements listed above.
The device manufacturer continues to provide software and security updates.
You stay informed about updates to our compatibility guidelines, which may change as new operating versions are released.
For any further questions, feel free to get in touch with our to our support team.